In today’s world of fierce competition there is a heightened urgency for Caribbean manufacturers to survive in what is now a “global community”. The cessation of preferential trade arrangements and the inception of Economic Partner Agreements (EPA’s) are forcing manufacturers to reconsider the way it does business.
Customers in this “global community” have increasing expectations of purchasing products and services that offer them the greatest value and satisfaction. Conformance to these customer requirements translates to quality; whereby a higher conformance translates into higher quality.
Higher quality results in lower costs and increased competitiveness, which leads to more sales and market share, more jobs and increased profitability. Poor quality results in inferior products or services, excessive production costs and lost customers.
A quality conscious culture that focuses on the production of superior quality products and services is vital for growth and success, it exhibits a positive company image and it can i) improve competitive ability, nationally, regionally and internationally, ii) eliminate or reduce product liability problems, iii) avoid unnecessary costs and enable improved profits and iv) create an atmosphere of high employee morale, which in turn can improve productivity.
In essence we are talking about Total Quality Management (TQM), in which the attention to quality issues pervades the whole operation. The prime mover for TQM is Management and Management must be the initiator, the motivator and the leader of TQM.
To aid quality improvements within the concept of Total Quality, C&G International Inc. can help you:
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